Contact the Let's Talk team (Adult Social Care)
Overview
The Let's Talk team make sure that everyone has access to information and advice which supports their wellbeing. This includes online information and telephone advice supported by trained Adult Social Care Advisors.
This means that information is up-to-date and tailored to the individual and their needs.
The aim is to support people and connect them to the support available in their communities and networks.
There are also Local Area Coordinators that can signpost you to support in your local area, depending on the ward you live in.
What happens when you contact the team
The team will take some details, answer queries where possible or arrange a convenient time for a more in-depth chat, to fully understand how best to help.
The team can then connect you to the right support available in the community to improve your independence and achieve the things that matter to you.
If you are a carer, you may be offered an appointment at who will be able to connect you with support available specifically for carers, as well as provide you with information on wider networks to help you to continue with your life in the way you wish to.
Before contacting the team
You may not need to contact the team in order to get the support you need.
Our directory of services contains local services that offer a range of support and there are Local Area Coordinators that can signpost you to support in your local area.
We also have information online that may help you answer your questions without having to speak with a member of the team. See:
- Assistive technology
- Mobile meals
- Hospital discharge
- Support with food shopping
- Home care
- Laundry and cleaning
- Socialising and activities
- Money and debt advice
- Blue Badge scheme
What the team cannot help with
There are some common queries that the Let's Talk team are unable to help you with, they cannot:
- influence
- provide key safe numbers
- purchase or fit a for you if you are able to answer the door yourself
- provide a ramp (the Council will only provide ramping for wheelchairs prescribed by the NHS)
- provide - you should speak to your GP who can refer you for a mobility assessment
Contact the team
Need to talk to someone for advice about the right support for you, a friend or relative to live a better life?
Our team of trained advisors is here to help guide you to the right support to help you remain independent.
Get in touch with us online using the form below:
Request support with care online
If you are already in touch with a named worker, you can contact them by email or by using their direct phone number.
You can also call us on:
- 0191 424 6000 - Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30 pm
- 0191 456 2093 (In case of an emergency outside the above office hours)
Read the adults and integrated care privacy notice.
Report a safeguarding concern
If you think someone is at risk or is being abused, you should report it to Â鶹ÊÓƵ: