Complaints

Unacceptable or unreasonable behaviour

We have a zero-tolerance approach to threats, violence, aggression or unacceptable behaviour directed towards Â鶹ÊÓƵ staff.

All of our staff have the right not to be subjected to aggressive, abusive or offensive language or behaviour, regardless of the circumstances.

Some examples of this behaviour include:

  • threats of physical violence
  • swearing
  • inappropriate cultural, racial or religious references; and rudeness, including derogatory remarks.