Housing and support
Disagreements
Disagreements about housing and support will be dealt with by your personal adviser first.
If they cannot solve the problem, the relevant managers in both housing and children's services will try and sort it out.
A review of your pathway plan may be needed.
For information on who you can contact if you need help, please see key contacts.
Help and support
Our Welfare Support Service is the first point of contact for money advice in South Tyneside.
They provide debt, benefit, and money advice on the phone, in your local area or if necessary, in your home.
The service is free, impartial, and confidential.
We can help if you need:
- benefit advice
- support with benefit applications, appeals and tribunals
- debt advice, including bankruptcy and debt relief orders
- advice on whether you will be better off in work
- support with budgeting
- help preparing for Universal Credit
- help with the impact of the Bedroom Tax or Benefit Cap
- support to keep your home and make the most of your money
Please contact us:
- Phone: 0191 424 6040
- Email: welfaresupport@southtynesidehomes.org.uk
also offer confidential advice online, over the phone, and in person, for free.