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If you have any questions about the works:

• email hebburnminewater@southtyneside.gov.uk
• or call the Customer Contact Centre on 0191 427 7000

Provide feedback on immediate issues

If you have any immediate issues and would like to make an informal complaint, please email hebburnminewater@southtyneside.gov.uk or contact the Customer Contact Centre on 0191 427 7000.

The Â鶹ÊÓƵ project team will respond to your email and check to see if your issue can be resolved immediately.

Making a formal complaint

To make a formal complaint, either:

• Complete the online complaint form
• Visit a Customer Service Centre at South Shields Town Hall or Jarrow Town Hall
• Call the Customer Contact Centre on 0191 427 7000
• Write to Â鶹ÊÓƵ, Town Hall & Civic Offices, Westoe Road, South Shields, Tyne & Wear, NE33 2RL