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Please make sure you arrive in plenty of time so classes can start on time.

You may be refused entry if a fitness class has already started.

You must be aged 14 or over to attend a fitness class. If you are under 16 you must be accompanied by an adult. 

Etiquette

• It is essential that our fitness class instructors are made aware of any health issues that may affect you prior to participating in the class (including pregnancy).
• To prevent you having to queue at reception, pre-booked members can go straight to the studio/poolside for registration. If you have not booked, even as a member you must visit reception to have your place officially allocated, simply "dropping in" to the class is prohibited.
• Please make sure that your name is ticked off the register, otherwise it will appear that you have not attended the class and could result in you being placed on the suspension list. The recording of your visit is your responsibility and not the instructor.
• Please try to allow yourself plenty of time to check in/pay so that classes can start on time. The warm up is an important part of the class and entry can be refused once the class has started. This is important during busy periods.
• Please ensure that appropriate footwear and clothing are worn at all times. If in doubt, please ask your instructor.
• No glass drinks bottles are permitted, only plastic, closed lid containers.
• Children are not permitted to wait in classes whilst parents / guardians exercise.
• Chewing gum is prohibited.
• Foul / abusive language will not be tolerated.
• Anyone under the influence of alcohol or drugs will be asked to leave.
• Please respect others by placing mobile phones on silent or turning them off throughout the duration of the class.
• Children under the age of 14 are not permitted. Those under the age of 16 must be accompanied by an adult.
• Please do not enter the studio whilst a class is in progress and respect other users during changeover periods.
• It is our expectation that customers actively participate and engage in our instructor led fitness classes, without causing a distraction to others.  This includes excessive talking, ignoring instruction and handling of telephone calls.
• We operate a lockdown policy across our studios. We will open the studios with enough time prior to classes starting to allow the set up of equipment where necessary.