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The Local Government and Social Care Ombudsman is an independent service set up by the government to investigate complaints about most council matters. You can complain to the ombudsman at any time.

Sometimes they may agree to investigate a complaint that has not been through the council's own complaints procedure, but they normally prefer that complaints do go through the council's own procedure first.

You can visit the website or contact the ombudsman advice line on 0300 061 0614.

Social Housing complaints

If you have completed the 2 stages of Â鶹ÊÓƵ's complaints procedure but you remain unhappy with the decision, you may complain to the Housing Ombudsman Service.

If you require further information, the Housing Ombudsman Service can be contacted  or by telephone on 0300 111 3000.